Social Report
Communication with Customers
Information Center
The Information Center serves to receive comments and complaints from customers and provides diverse information for customers, including pre-purchase consulting and post-purchase operation and installation, to help customers use our products more easily while maximizing product performance.
Information Center
Customer Satisfaction StudiesWe are conducting comprehensive improvement activities to provide consistently good products and services, which includes market research on product satisfaction, inquiry analysis, after-sale support, the quality survey concerning operator responses, etc. |
Reflecting Customers' InputRequests and complaints from customers are posted on the “Customer Input” section of the in-house database to be shared with all employees. Each month, a digest is published in Japanese and Chinese to convey customers’ requests to development stages to manufacture better products. |
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Survey analysis data |
Customer input database |
Having satisfied international criteria, we work to improve quality
The Information Center, consisting of 13 staffers, is dealing daily with about 200 incoming inquiries from customers.
To continuously satisfy customer requests and to provide better services, the Information Center staff has acquired COPC (Customer Operations Performance Center) certification for international criteria for call center operation. We continuously promote activities to improve service quality.
S. Kimura
Information Center
Leveraging customers’ voices to create new value
Starting always from the customer’s viewpoint in all of our business activities, we are improving daily activities to provide products and services that meet customer needs.